Module 2: STAKEHOLDERS - Involving all the players

Professionals in water utilities, regulators, environmentalists, government officials, tourists, urban farmers, entrepreneurs, energy providers, lawyers, communities marginalized from mainstream society: all leave their mark on water in the city. Some are users, some are decision makers – all are affected if the urban water cycle is managed poorly. Traditionally, the institutions in charge of different urban water management sectors rarely communicate, and tensions only arise when problems come to the surface.

Module 2 is based on the conviction that institutions acting in isolation and with little consideration of water users will have no future in urban water management. Pooling the knowledge, experiences, and resources of stakeholders can significantly improve urban water management. Coordination of needs and interests as well as of strategies and actions is necessary to achieve more efficiency. Encouraging stakeholders to talk to each other is the first step to making Integrated Urban Water Management a reality.

This module provides an overview of the most relevant stakeholders in urban water management as well as of a range of alternative ways of working with them.

Module 2 will assist users in:

  • distinguishing between ‘good’ and ‘poor’ involvement;
  • understanding the rationale and the benefits of working with stakeholders;
  • identifying the most important stakeholders in their city and getting them involved;
  • planning and coordinating a stakeholder process in the long run;
  • becoming aware about the costs and other challenges of stakeholder involvement; and
  • assessing the stakeholder process and its outcomes.


Click here to open Module 2 (file size - 2.8 MB).